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It is Global Debt Recovery Services company that uses the phone number 01513293649 to get in touch with their debtors. They are a debt collection agency that has operated in the UK since 1991. Let us walk you through why they are contacting you and what your options are against them to control the situation effectively.

Riana Johnson
Last updated on 08 September 2023
Fact Checked

Table of Contents

1. Who Called me from 01513293649?
2. Who is Global Recovery Services that called you via 01513293649?
3. Who does Global Recovery Services that called you via phone number 01513293649 collect for?
4. Why has 01513293649 contacted me?
5. Can I Ignore Global Recovery Services’ Calls that come through 01513293649?
6. How do I stop Global Recovery Services from contacting me via phone number 01513293649?
7. How Do I Complain About Global Recovery Services?
8. Will Complaining Get My Debt Written Off?
9. Global Recovery Services Contact Details
10. Beating Global Debt Recovery Services, who calls you via 01513293649
11. Feeling overwhelmed by calls from the number 01513293649?
12. Key Points

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You might be wondering why they are calling you and how you can take control of the situation. Hold tight because what comes next is something you can’t afford to miss.

With this article, we will reveal to you the identity of the caller who called you via number 01513293649. Additionally, we address the frequently asked questions that arise once the caller’s identity is unveiled.

Who Called me from 01513293649?

Global Debt Recovery Services Company uses the number 01513293649 to get in touch with their debtors. They have been providing debt collection services to other lenders for more than 3 decades now (since 1991). 

Global Debt Recovery Services Company has risen as a major player among other agencies that provide debt collection services in recent years. 

Thus, we have already created an article titled “Global Debt Recovery – Pay or Stay? Essential 2023 Guide” to give you in-depth guidance about Global Debt Recovery Company and how to deal with them to find a reliable solution to your debt issue.

You can check out the above-mentioned article if you do not find answers to the questions that you are looking for from the article below.

Who is Global Recovery Services that called you via 01513293649?

Global Debt Recovery Services (or GDR) company that called you via 01513293649, is a debt collection service providing agency based in Surrey, UK. They’re not just working with local businesses but also have international ties.

They generate their revenue mainly in two ways.

1. They get hired by other major creditors to chase after their debtors on behalf of them. And they get a commission or a fixed fee in return for each debt they recover successfully.
2. Or they purchase bad debt from other creditors for a fraction of the total debt. Then, they chase after the debtor to recover the whole debt, giving them a huge profit in return.

Yes, you might be surprised to hear from Global Debt Recovery Services about a debt you owe to them. This happens only if you haven’t dealt with them before. Now you know why they are desperately trying to get in touch with you.

Global Debt Recovery Services is authorised and regulated by the Financial Conduct Authority (FCA). Thus, they have to follow strict guidelines and rules when conducting debt collection practices.

Check out our dedicated article titled “Global Debt Recovery – Pay or Stay? Essential 2023 Guide” to find out more about Global Debt Recovery Agency.

Who does Global Recovery Services that called you via phone number 01513293649 collect for?

Global Debt Recovery Services, who called you via 01513293649, has no specific business industry that they  focus on when it comes to debt collection. Thus, they have a wide range of customers from various industries. 

Below is a list of debt types that they are known for chasing down to recover.

1. Government departments
2. Loan debts
3. Mobile phone arrears
4. Credit card arrears
5. Utility bill arrears.
6. Banking debts (for banks like HSBC)

Why has 01513293649 contacted me?

There could be several reasons for Global Debt Recovery Services to reach out to you using the phone number 01513293649. 

1. Typically, debt collection agencies initiate communication through letters initially, as this is crucial before considering legal actions. Neglecting these letters or changing your address might prompt them to consistently call you using the phone number 01513293649.
2. It might be a misunderstanding. Simply, You can connect with Global Debt Recovery Services and rectify the error they’ve made and resolve the matter. 
3. Your original creditor has sorted your debts under the bad debt category. As a result, your debt ownership has been sold to Global Debt Recovery Services. Now, Global Debt Recovery Services (as the new debt holder) is working to collect the entire debt amount from you.
4. Global Debt Recovery Services has been engaged by your original creditor to track down the debt on their behalf.
5. Global Debt Recovery Services is reaching out to you to confirm the validity of the debt. 
6. Their contact might involve assessing your financial situation to determine if settling the debt is feasible.

Can I Ignore Global Recovery Services’ Calls that come through 01513293649?

Yes, you can ignore calls that come from Global Debt Recovery Services via phone number 01513293649. However, we strongly advise you not to ignore all communication from them. 

It is because they might take legal action and file a County Court Judgment (CCJ) against you if you consistently ignore all their attempts to contact you. And that’s not a favourable situation.

There are certain situations where it’s necessary to respond to their communications. It can indeed be stressful to receive continuous calls from Global Debt Recovery Services if you’re uncertain about the reason for their contact.

In such cases, answering their calls and inquiring about frequent communication might be necessary. It will help you to understand the purpose behind their calls. And knowing the reason for their constant reach outs can reduce your stress levels significantly.

Remember, you’re not obligated by law to share your personal information with an unfamiliar caller. It’s perfectly fine to let them introduce themselves and explain the purpose of their call without revealing any details on your end.”

How do I stop Global Recovery Services from contacting me via phone number 01513293649?

No, you cannot entirely halt Global Debt Recovery Services from reaching out to you through the number 01513293649 if the debts are substantiated.

However, you have the option to inform Global Debt Recovery Services through a written letter that you are open to discussing the debts. But include in the context of the request letter that you are open to discuss with them about the debts exclusively through a communication method that you prefer.

We strongly advise you to select letters as your only communicational method. It will help you stop unnecessary calls and home visits of them that you hate the most.

As per both legal requirements and the guidelines of the Financial Conduct Authority (FCA), they are obligated to respect your request. 

Remember to keep a copy of the request letter and dispatch it using a mail service that provides a trackable reference number. Maintaining these letter copies and trackable numbers will be useful if you decide to raise a complaint against them in the future.

How Do I Complain About Global Recovery Services?

So, you’ve come to the point where you need to raise a complaint about Global Debt Recovery Services. Perhaps they’ve disregarded your preferences or persistently contacted you. In those situations, You have every right to file a complaint. 

But how can you go about it effectively? Let’s break it down.

Start with a Formal Complaint to Global Debt Recovery Services regarding their agents’ unethical practices through calls via 01513293649.

Begin by submitting a complaint directly to Global Debt Recovery Services. You have this right. Your complaint should include the following details:

1. Your name and contact information
2. The reason for your complaint with supporting evidence (it’s beneficial if you can provide call logs to demonstrate their frequent and persistent calling)
3. Your desired resolution for the issue

Seems straightforward, doesn’t it? But what if your complaint doesn’t receive a proper response? Don’t worry; I’ve got a solution for you.

Maintain Records of All Communications, including call records from the number 01513293649.

Remember to document everything throughout this process: emails, letters, and even phone calls if possible. These records will be necessary if Global Debt Recovery Services fails to resolve your concern. 

But how long should you wait for a response? Keep reading; things are about to get interesting.

Wait for an Acknowledgment

After you’ve lodged your complaint, Global Debt Recovery Services should send you an acknowledgement within five business days. They then have a period of eight weeks to address the matter. 

You might be wondering what to do if they don’t resolve your complaint satisfactorily. 

Well, that’s when things get more intense.

As Your Secondary Option, Complain to the Financial Ombudsman Service (FOS)

If Global Debt Recovery Services doesn’t resolve your issue within eight weeks, you can escalate the complaint to the Financial Ombudsman Service (FOS). 

Let’s see how FOS gets involved in resolving your complaint.

Involvement of FOS

The FOS will intervene to impartially review your complaint. They’ll assess all the evidence and determine the appropriate action. They might either uphold your complaint, indicating agreement with your perspective, or not.

If Global Debt Recovery Services’ debt collection agents are found guilty, FOS can compel them to take various actions such as:

1. Providing compensation to you
2. Imposing substantial fines
3. Temporarily or permanently revoking their licence to conduct debt collection activities in the UK.

Will Complaining Get My Debt Written Off?

Submitting a complaint may or may not lead to debt being written off. However, if Global Debt Recovery owns the debt, the FOS might ask them to write it off as a resolution. But it’s not a guarantee.

Global Recovery Services Contact Details

If you need to get in touch with Global Recovery, their contact details are readily available:

Website: globaldebtrecovery.co.uk/gdr2
Phone: 0208 336 7000
SMS: 07837 207 809
Opening hours: Mon to Thurs: 8 am – 6 pm

Friday: 8 am – 4 pm

Saturday: 9 am – 12 pm

Email: info@globaldebtrecovery.com
Post: PO Box 123D, New Malden, KT3 4LW

Beating Global Debt Recovery Services, who calls you via 01513293649

Besides engaging in discussions with Global Debt Recovery Services, which contacts you using the number 01513293649, there are alternative methods to address your debt situation effectively.

To navigate this, it’s important to understand about the other debt solutions available in the UK. This knowledge will assist you in managing your relationship with Global Debt Recovery Services more adeptly.

Here’s a compilation of options accessible in the UK that could potentially help you complete or partially write off your debt if the total amount is unmanageable. However, each debt solution comes with specific prerequisites for approval. 

We’ve dedicated articles to each solution to provide you with detailed insights.

Understanding these options might enable you to potentially alleviate a portion of your debt burden. But be careful; picking the wrong plan can be costly. Therefore, we strongly recommend seeking guidance from a professional debt advisor before committing to any specific debt solution.

Feeling overwhelmed by calls from the number 01513293649?

Remember, you’re not alone if you’re receiving calls from 01513293649 regarding debts and Global Debt Recovery Services acting on behalf of their client. Therefore, you have the right to seek guidance from a professional debt advisor if you find it challenging to manage interactions with Global Debt Recovery Services on your own.

For this purpose, several charitable debt organisations provide free debt advice through experienced debt advisors in the UK. Here are a few well-known ones:

1. National Debtline
2. Citizens Advice
3. StepChange

Key Points

  • Frequent or missed calls from this number 01513293649 are from Global Recovery Services, a prominent debt collection agency.
  • If you’re in the UK and facing debt issues, you might be able to legally write off some of this debt.
  • Global Recovery Services is not limited to just one industry. They collect debts across various sectors, such as utilities, mobile phone arrears, loans, and credit card arrears.
  • If you’re contacted by this number, it’s likely you owe a debt they’re looking to collect. There’s also a chance they might have the wrong person. Either way, you need to act.
  • According to FCA guidelines, you can specify your preferred communication method to Global Recovery Services. This will restrict how often they can call or text you.
  • If you are unsatisfied with how Global Recovery Services is treating you, First, direct your complaints to them. If that doesn’t resolve your issue, escalate it to the Financial Ombudsman Service (FOS).
  • The FOS will review your complaint and may direct  Global Recovery Services to take specific actions, which could include debt forgiveness, Paying a fine or compensation to you.

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