Read Time 5 Minutes, 20 Seconds

BPO collections might be a familiar name to you, but hold on to your hats, folks! You might not have to part with your hard-earned money to settle that persistent debt. Yes, you got it and read that right! 

But there is a catch along with this. Ignoring them could be like inviting a storm. And trust me, that storm can escalate into a tornado of trouble. So, what should you do? I’m about to spill the beans on the options you have with them. 

Don’t even consider leaving since this will transform your life forever.

Warren Marshall
Last updated on 12 July 2023
Fact Checked

Table of Contents

1. Understanding BPO Debt Collections: Who Are They?
2. Whom Do BPO Collections Serve in Debt Recovery?
3. Do BPO Collections Focus Solely on Blue Chip Clients?
4. Is HMRC a Client of BPO Collections for Debt Recovery?
5. Unravelling the Legitimacy of BPO Collections
6. Received a Debt Letter from BPO Collections Ltd? Here’s What to Do
7. Start by Requesting Proof of the Debt from BPO Collections
8. The Debt Collection Agencies like BPO Collections and Mental Health
9. Operational Guidelines for BPO Collections Ltd in Debt Recovery
10. Be Vigilant of These Behaviours by BPO Collections: Grounds for Complaint!
11. Incessant Calling by BPO Collections
12. Unreasonably Early or Late Contacts
13. Threatening Language
14. Sharing Your Debt Information with Others
15. Faking Legal Authority
16. So, How to Deal with These Behaviours?
17. Free Advice for Dealing with BPO Collections and Other Debt Collectors
18. Exploring Alternative Debt Solutions Besides BPO Collections
19. Is It Possible to Negotiate a Debt Write-off with BPO Collections?
20. Reach Out: Contact Information for BPO Collections Ltd
21. Will BPO Collections Cease Pursuing a Debt Eventually?
22. Key Points
23. FAQs


Understanding BPO Debt Collections: Who Are They?

It is a debt recovery company based in the UK. They pursue outstanding debts on behalf of other businesses. They have been in business since 2006 and are situated in Ayrshire, Scotland.

On the other hand, their official title specialises in collecting debts on behalf of various clients. What clients, you may ask? You will learn how vast they have been providing their service once you read further.

BPO Collections sends letters to clients with outstanding bills and threatens legal action. Prospect Financial Europe Ehf, the Iceland-based parent company, controls BPO Collections, which offers debt repayment programmes and debt settlement agreements with the goal of making payback more reasonable.

Whom Do BPO Collections Serve in Debt Recovery?

BPO has an extensive range of clients from different levels, including multinational companies. From NPower to EE, TalkTalk, Virgin Mobile, and Sky TV! Can you believe it? You may think, why is it? Let me tell you the reason.

Even these large-scale companies get the service from BPO debt recovery. Even Barclaycard, DVLA, and HMRC! But wait, do they only work with big companies? 

No, they work with many companies and businesses that do not want to waste time or resources hunting down outstanding debts from consumers. They can collect some money owing by hiring BPO to do it for them without having to bother about the recovery procedure, legislation, or time it takes. 

Do BPO Collections Focus Solely on Blue Chip Clients?

Hold on tight! BPO Collections don’t only chase debts for big companies. They handle debts from different sources. Are you surprised about it? We were too surprised. This means that if you owe money to a small business or an individual, moreover, they might still knock on your door.

BPO Collections, a BPO established in the United Kingdom, collects on behalf of a variety of smaller firms, including council tax debt, credit card debt, and catalogue suppliers. While the majority of their clients are familiar with BPO, they also operate on behalf of smaller firms, such as catalogue suppliers. 

It’s worth noting that not all recovered funds are remitted to the original creditor since creditors sometimes “sell” their loans to debt collection agencies. This is due to the fact that creditors do not specialise in collecting money from non-paying clients, and the company requires workers to focus on other commercial transactions.

 As a consequence, creditors may sell their debt to a debt collection agency for a lesser price, which might be accepted by the original creditors, who do not want to go through the inconvenience of collecting the debt.

They might inform you first before they arrive. But probably, if you do not respond to their calls, emails, or letters, they might surely knock at your door. So you might keep a keen eye on your emails, phone calls and letters.

Is HMRC a Client of BPO Collections for Debt Recovery?

Yes, HM Revenue and Customs (HMRC) is a client of BPO Collections Ltd. What does this mean for you? If you owe unpaid tax bills, outstanding VAT debt and overpaid tax credits, they may contact you on behalf of HMRC. And you thought they only dealt with the big guns! 

So if you have received a request letter of payment from them that makes you stressed, you must now deal with BPO rather than contacting HMRC. Contacting HMRC from any means of communication will not address the problem. This can be aggravating, but acting fast is preferable to incurring fees and interest on the debt.

Fortunately, there is support obtainable quickly. You may be willing to take off some debt, or you might be able to work with a specialist to devise a strategy to deal with your debt.

Unravelling the Legitimacy of BPO Collections

Moreover, do you think BPO is even legitimate? Absolutely! They might be operated within industry regulations. The company has been incorporated in FCA under the 

2. Company Address-Marina Quay, Dock Road, Ardrossan, Ayrshire, Scotland, KA22 8DA
3. Company Number – SC295285 

This incorporation requires them to follow the Consumer Credit Act 1974 (as amended in 2006). Also, they are Credit Service Association (CSA) members. In 2018, they received business honours. 

But there’s a catch. They must avoid aggressive behaviour and give you time to analyse options. If not, you can file a complaint about them to FCA through the following contacts.

  • 0800 111 6768 (freephone)
  • 0300 500 8082 (from the UK)
  • +44 207 066 1000 (from abroad)
  • (18001) 0207 066 1000 (next-generation text relay)

 Are you wondering what to do if they might contact you? Keep on reading to find out how you should act!

Received a Debt Letter from BPO Collections Ltd? Here’s What to Do

Don’t freak out once you receive a letter from BPO Collections Ltd. What’s your first step should be? You should request proof of the debt. It’s that simple. If they can’t prove it, there’s no obligation to pay. Wait, what happens if they do prove it? The plot thickens.

Start by Requesting Proof of the Debt from BPO Collections

When you request proof of the debt anyway, they must provide it to you upon your request. It is the only official way to confirm yourself that you owe them money. What if they can’t provide proof? You’re off the hook! You definitely don’t need to bother anymore! But if they can, don’t despair. There’s more to this story that you can read further.

The Debt Collection Agencies like BPO Collections and Mental Health

Here’s an intriguing twist: debt and mental health frequently coexist. Moreover, they must address your mental health if you are struggling. They can’t force you or threaten you. Also, they can’t keep you contacting regularly, which can cause you trauma. 

They should speak with tact and allow you plenty of time to seek guidance. So, what type of guidance should you seek? You can seek help to reduce your debts. Also, you can seek help for mental issues due to an overload of debts. That can be done after writing off some of your older unpaid debts.

Operational Guidelines for BPO Collections Ltd in Debt Recovery

Consider the strategy of BPO Collections Ltd. They must adhere to certain guidelines such as;

  • Openness and fairness
  • Not being aggressive
  • Not deceiving debtors
  • Avoid threatening
  • Not lying

. But what can you do if they don’t? You may choose to file a complaint against them. Let us investigate how we may address these problems.

Be Vigilant of These Behaviours by BPO Collections: Grounds for Complaint!

Alert! You have reasons to file a complaint if they are pushy or deceive you! Report them right away to BPO collection. However, if you believe they are not taking your issues seriously, you may file a complaint with the Financial Conduct Authority (FCA). 

But there’s another catch: what precise habits should you be on the lookout for? Let’s dissect it in the next chapter!

Incessant Calling by BPO Collections

Imagine getting calls every hour. So annoying, right? Well, if BPO Collections bombards you with phone calls, this could be harassment. It’s essential to keep track of how often they contact you. 

These are automated calls where no one actually answers your calls. These might be really annoying to face when you’re working. So these calls should be reported to the BPO Collections.

What can you do to reduce this? Ask them to reduce the calls. But what if they don’t listen? Hang on to find out how you can deal with these harassments. So you can act accordingly.

Unreasonably Early or Late Contacts

What if your phone rings at the crack of dawn? Or maybe late into the night? If BPO Collections contacts you at unreasonable hours, this is not okay from your side. They should respect your time and personal space. If not, this is a red flag. Take notes, and keep reading!

Threatening Language

Stop right there! Threatening language is a big no in the debt conversations. If BPO Collections uses any form of threats, jot them down. This behaviour is unacceptable in this context and can be filed as a complaint at FCA. But do you want to know how can you turn the tables when they use threatening language?

Sharing Your Debt Information with Others

Your debt should be your little secret with BPO Collections. So, if they spill the beans to your friends, family, or neighbours, this is not cool. In fact, it’s against the rules and regulations! So you can take legal action against their unacceptable behaviour of not keeping privacy. What’s the next step? Let’s dive into the steps we can take.

Faking Legal Authority

Hold your horses! Are BPO Collections pretending to have legal powers they don’t have? They might act like they can do things that are only things for the court to decide. Sometimes they might;

1. Enter your house
2. Take your personal stuff.

 This act is misleading, and you shouldn’t fall for it. They are not Bailiffs to enter your house or take your stuff. Curious to know how to respond? Read on to find out what are the ways you can respond to this fake authority.

So, How to Deal with These Behaviours?

Now that we’ve unveiled the sneaky tactics, let’s flip the script.

  • Document Everything: Keep records of all interactions with BPO Collections. When did they call? What did they say? This info is pure gold!
  • Write to BPO Collections: In your letter, mention the behaviours that concern you. Politely ask them to stop. But wait, is that enough? No, you have to inform them officially via letter to stop.
  • Seek Advice: Expert advice is critical. Reach out to a debt advisor or solicitor. They can help you figure out the next steps. Which organisation should you contact? The suspense continues!
  • File a Complaint: If BPO Collections doesn’t change their tune, file a complaint with the Financial Ombudsman Service. Could this be the silver bullet?
  • Stay Calm: Above all, keep your cool. Don’t let BPO Collections get under your skin. Be polite but firm. What happens after you’ve filed the complaint? We’re just getting started.

Alright, you’re armed and ready to tackle them head-on with your knowledge! But what happens if these strategies don’t work? Or, maybe you’re wondering if there’s an alternative. That might be the best way to deal with BPO Collections. 

Hold that thought because there’s more wisdom ahead! Don’t touch that dial. We’ve got you covered in the next section.

Free Advice for Dealing with BPO Collections and Other Debt Collectors

Indeed, there’s an alternative! You can seek free advice from debt charities before dealing with BPO Collections. They might offer better solutions than BPO Collections. They have experts about these debt-related problems and can provide you with feasible solutions. How, you ask them? You can first directly talk to BPO for any alternative solution.

Or else you seek help from free charity debt organisations to deal with them as if you are tired doing things solo. There are a number of charity debt organisations that work every day to help persons like you who find a hard time dealing with their creditors. Among those institutes below organisations stand tall.

1. StepChange
2. National Debtline
3. Citizens Advice
4. Debt Advice Foundation.

Reach out to them, and you will find more options you never knew early.

Exploring Alternative Debt Solutions Besides BPO Collections

Here’s the exciting part of who you are finding a way alternatives to pay off your debt. So don’t wait to explore. Here are alternatives: 

3. Trust Deed
4. Debt Relief Order (DRO)
6. Sequestration

We’ll explore each of the above ways so that you may be benefited from at least one. 

Debt Management Plan (DMP)

A Debt Management Plan (DMP) is a non-binding debt solution that allows you to settle several non-priority obligations with a single monthly payment. It is utilised when unable to pay unsecured obligations as promised.

Also, it necessitates lesser repayments to creditors in order to avoid arrears. DMPs may sometimes suspend interest on repayments, making them more affordable.

Individual Voluntary Arrangement (IVA)

An Individual Voluntary Arrangement (IVA) is a legally enforceable debt management strategy. It entails an agreement between the borrower and creditors to make a monthly payment for a certain length of time, allowing the borrower to return all outstanding obligations in an acceptable amount of time.

The borrower cannot terminate the arrangement, but creditors can petition for failure if they feel the borrower is failing to satisfy the agreed-upon terms. IVAs are expensive to put up and, if the agreement fails, can lead to bankruptcy.

Trust Deed

A deed of trust, also known as a declaration of trust, is a legal document that guarantees the financial position of two parties involved in a land transaction. It is created during the real estate transaction to clarify the buyer’s financial and legal position on the property.

It is critical when selling the property. The parties engaged are the estate’s trustee and beneficiaries.

Debt Relief Order (DRO)

A Debt Relief Order (DRO) is a solution for unpaid personal debts. Applicants must apply through an approved debt adviser and meet eligibility criteria. A DRO typically lasts 12 months, allowing the applicant to stop making payments on the debts and interest. 

After 12 months, the debts are no longer owed. DROs remain on the credit reference file for 6 years, similar to other debt-relief options.


Bankruptcy is a legal status that generally lasts a year and can be used to discharge debts that you are unable to pay. When you declare bankruptcy, your non-essential assets (your property and possessions) and excess income are utilised to repay your creditors (the individuals you owe money to). 

Most debts are discharged at the conclusion of the bankruptcy.


Sequestration is the Scottish equivalent of Bankruptcy, a legal process suitable for individuals with little hope of repaying their debts in a reasonable time. It works differently in different parts of the UK, including England, Wales, and Northern Ireland. 

Sequestration can provide a fresh start and write off debts, but it should not be taken lightly for many reasons, as it can affect employment and living arrangements. It may involve selling valuable assets, but you can keep essential daily living items. Sequestration typically lasts for 12 months, with no payments required. 

If surplus income is present, payments may be required under an Income Payments Arrangement, lasting up to 4 years.

Each has its perks and drawbacks. But what about wiping the debt? Is that possible? Yes, it is possible you can get a different idea in the next section on that.

Is It Possible to Negotiate a Debt Write-off with BPO Collections?

Mind-blowing, right? Yes, you can negotiate a debt write-off with them through a Trust Deed or IVA. If you are unable to pay the amount by any means, you can apply for a Trust Deed or an IVA after five years.

A debt solution, such as 

  • IVA, Trust Deed, 
  • DRO
  • Bankruptcy

can help you write off your remaining debts at the end of your term. To make a settlement offer, you can offer to pay most of the money if they agree to wipe off the remaining debt. 

BPO Debt Collections advertise settlement offers on their website, but they don’t have to accept your debt settlement negotiation. They can request that you pay 100% of your debt. 

However, a settlement agreement will show on your credit file as a debt that wasn’t completely paid off. This might potentially cause a decrease in your credit score and make it harder to get credit in the future, including mortgages.

Can it get any better when? Yes, that will be better than being ended up bankrupt.

Will BPO Debt Collections Affect My Credit Score?

BPO Debt Collections can have a substantial influence on your credit score. Defaults or missing payments can already have a negative impact on it. When your account is sold to BPO, it is likely to be listed on your credit report as a separate account, resulting in a significant decline in your credit score. 

This can be on your credit record for up to six years, making it difficult to acquire decent credit. Creditors look at your credit history to see if you’re a high-risk customer who would struggle to repay loans.

Reach Out: Contact Information for BPO Collections Ltd

In a hurry to get them in contact. Your need to contact them is unavoidable, isn’t it? You can call them at 0141 375 0958 or email them at help@bpomail.co.uk. There’s more to explore about them. I have included their operating hours and address. 

So you can contact or visit them at your ease. But is that the end of the road? No, you might have to face them and make a settlement with them.

Company Name:  BPO Collections Limited
Other Names:  BPO Collections
Phone number: 0141 375 0958
Fax: 0141 762 3672
Website:  www.bpocollections.co.uk 
Email:  help@bpomail.co.uk
Operating hours: Monday – Friday: 8 am – 8 pm

Saturday: 9 am – 4 pm

Address: Marina Quay, Dock Road, Ardrossan, Ayrshire, KA22 8DA
Numbers BPO call from: 01413 750 925

01413 750 928

01413 750 991

01413 750 900

Will BPO Collections Cease Pursuing a Debt Eventually?

You might be thinking, “Can I just wait this out?” Well, they are pretty much persistent. They might not just stop. It’s best to face them head-on with the knowledge you’ve gained here.

Key points

  • BPO Collections is a debt recovery company based in Ayrshire, Scotland that pursues outstanding debts on behalf of various clients, including multinational companies.
  • BPO Collections also handles debts from small businesses and individuals, so even if you owe money to a smaller entity, they may contact you.
  • If you owe taxes or have unpaid fees to them, they may contact you on behalf of HMRC, which means you must deal with them directly in such cases.
  • BPO Collections operates within industry regulations and is a legitimate company. However, if they engage in aggressive or deceptive behaviours, you can file a complaint with the Financial Conduct Authority (FCA).
  • If you receive a debt letter from BPO Collections, you should request proof of the debt from them. If they cannot provide sufficient proof, you are not obligated to pay.
  • BPO Collections should consider your mental health and communicate sensitively. Seek advice from debt advisors or solicitors if you are struggling.
  • Moreover, they must operate under strict guidelines, including transparency and fairness. If they behave aggressively or deceive you, you have grounds for complaint.
  • Some problematic behaviours to watch out for include constant calling, contacting you unreasonably early or late, and threatening language.
  • Also, sharing your debt information with others and pretending to have legal authority.
  • If you encounter such behaviours, document all interactions, and write to them expressing your concerns.
  • You may seek expert advice and file a complaint with the Financial Ombudsman Service if necessary.
  • Alternatives to dealing with BPO Collections include seeking free advice from debt charities and exploring options like Debt Relief Orders, Debt Management Plans, bankruptcy, or negotiating a debt write-off through a Trust Deed or IVA.
  • BPO Collections is persistent, so facing them head-on is recommended rather than waiting for them to cease pursuing a debt.


But wait! There’s more! Let’s answer your burning questions before we end up. It’s like having a treasure trove of knowledge at your fingertips! Let’s get started in order to satiate your hunger for knowledge.

What are BPO Collections?

BPO is based in the UK and swoops in to collect unpaid debts. Some of the big names they help include NPower, EE, TalkTalk, Virgin Mobile, Sky TV, Barclaycard, DVLA, and even HMRC. 

Do BPO Collections Buy Debts?

Yes, of course, they sometimes could buy debts from creditors for a lower amount than what you owe. It’s like a discount sale, but for debts! Once they own the debt, they’ll contact you to collect the money.

Is BPO Collections a Real Company?

Yes! Fortunately, they are accurate as they have been a registered company in the UK. They have a magic number called the company number SC295285. They’re stationed in Ayrshire, but they spread their wings across Scotland and work with clients all over the UK. And guess what? They’re authorised by the Financial Conduct Authority. 

What Does BPO Stand For?

It stands for Business Process Outsourcing. Imagine handing over your chores to someone else. That’s what companies do when they want to save time and focus on the main game. They pass on some of their work to an external company. 

What Companies Are Called BPO?

The companies that use BPO collection include SKY, AA, Talk Talk, Barclaycard and many more. Prospect Financial Europe Ehf, an Icelandic limited company with significant control of the business, owns these companies.

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