Read Time 5 Minutes, 20 Seconds

You might not have to pay Buchanan, Clark and Wells debt Collectors. But you mustn’t overlook them because they seem to heighten something genuine. Let me walk you through your options…

Jane Rohan
Last updated on 18 August 2023
Fact Checked

Table of Contents

1. Who are Buchanan, Clark and Wells?
2. Why do Buchanan, Clark and Wells Debt Collectors keep contacting you?
3. Finding out if this is your debt
4. What is a Buchanan, Clark and Wells verification letter?
5. Will I need to pay this debt?
6. Are debt collectors impacting your life?
7. Buchanan, Clark and Wells Debt Collectors and the Legalities
8. Key Facts about How Buchanan, Clark and Wells Debt Collectors Operate
9. Typical acts of deceit
10. Assert your rights: How to stand your ground against debt collectors.
11. Seeking help for dealing with debt: Available resources when you need them
12. Have you considered an IVA?
13. Buchanan, Clark and Wells Debt Recovery Contact Details
14. Should You Check For Other Debt Collectors?
15. Key Points
16. FAQ


Who are Buchanan, Clark and Wells?

Buchanan, Clark and Wells (BCW Group), known under other names such as Arvato Financial Solutions Limited, is a renowned debt collection company in the UK. Their operations are centred in Glasgow, Scotland, yet they maintain a broad reach within Britain. Proficient in debt retrieval, they execute their tasks with tenacity and persistence. 

BCW Group is a formidable entity in debt recovery, being among the leading organisations in the industry. Their company is fully registered and controlled by the Financial Conduct Authority (FCA) and the Companies House of the UK. They work with companies nationwide to collect unpaid debts for their clients.

They collect debts for companies such as Natwest, Barclays and parcels of credit companies.

Why do Buchanan, Clark and Wells Debt Collectors keep contacting you?

If you find yourself frequently contacted by Buchanan, Clark and Wells, chances are you have an outstanding debt they’ve been tasked to recover. As an institution, BCW Group works on behalf of creditors, making it their mission to ensure the retrieval of their client’s debts. It may be unnerving, but there are measures in place that you can take to handle the situation better.

If you have never been disappointed in bargaining with a debt collection organisation, you should know how they operate. 

After you take out a few credits and come up short of paying it back, the first bank will endeavour to urge the cash from you. If their attempt to recover the debts becomes unsuccess, they will inevitably turn to debt collectors who will purchase the debt, ordinarily in bundles. 

The debt recuperation company, as it were, pays a small sum for the debt. But it gets off the first bank’s work area and allows them to create a bit of cash. The debt collectors are frantic to induce instalments for the debt as it is better than recovering nothing. Sometimes, they might even use a few terrible strategies to urge reimbursement.

Finding out if this is your debt

First, It is essential to ascertain whether the debt claimed by Buchanan, Clark and Wells is yours. This can be achieved by requesting a verification of the debt through a letter from the agency that your original credit owner has assigned to chase after you. 

Asking to prove the debt from the credit company or debt collection agency is a right granted to every individual under the law in the UK. And Buchanan, Clark and Wells are also obliged to provide such a proof document upon request.

We would never propose overlooking the debt collectors. In reality, our conclusion is very the inverse. In any case, we continuously recommend that indebted individuals to check whether they owe the debt for real. 

We cannot trust debt collectors just because they say you owe them. Otherwise, you may end up paying a debt that you really don’t owe them. And that’s why asking them to send you written proof that shows you owe them is important.

What is a Buchanan, Clark and Wells verification letter?

A verification letter is a document that contains all the crucial information about the debt you allegedly owe. The reply letter should include at least a copy of the initial credit agreement, the amount you owe, where the debt originated from, and who the original creditor is. You can cross-verify these details with your own records to confirm the debt’s validity. 

You can avoid paying them if they are unable to reply to you with provable proof.

Check the debt is sorted under the Statute-Barred category

Sometimes, you may not have to pay if they prove your debt, but your debts are sorted under the Statute-Barred category. There are three main conditions you need to fulfil in order to win this excuse. They are as follows.

1. Your debts are older than six years from the day you make the last payment.
2. You did not have any provable communication within that six-year period.
3. You did not receive any court order regarding to the particular debt during those six years.

Your debts will not be enforceable in the court to sort your debts under this Statute-Barred category. Hence you are not required to settle the debt. 

But receiving a statute-barred excuse doesn’t mean your credit history will be cleared as well. It is the opposite. Your credit history will be negatively affected due to statute-barred excuses. As a result, you may find difficulties in getting new loans or credit cards in the future.

You can complain to Financial Ombudsman Service (FOS) if BCW group tries to make you pay the debt while your debts sorts under the statute-barred category.

Will I need to pay this debt?

Should the debt be verified as yours, you must repay it. However, if this seems impossible or financially straining, there are several avenues you can explore. Many organisations within the UK offer free advice, and commercial debt management companies provide services for a fee to help manage and repay your debt.

Unless you haven’t gotten affirmation or evidence that you simply don’t owe it, you may be at risk for the debt. You ought to pay the debt as soon as possible. Still, if your accounts don’t permit you to do so, you can inquire with Buchanan Clark Wells debt Collectors to set up a reasonable payment plan. They may help you to clear the debt by making a fractional instalment.

Are debt collectors impacting your life?

Dealing with debt collectors like Buchanan, Clark and Wells can affect your mental well-being. It’s important to understand that while the situation can be challenging, you have rights and resources available to assist you in these situations.

Debt collectors can have a major effect on the lives of those who are battling with their unbearable debts. The constant phone calls and home visits to annoy debtors by debt collectors like Buchanan, Clark and Wells can cause stretch, mental well-being issues and, in a few cases, self-destructive contemplations.

The first thing you should do to outcome of this experience is to make a complaint to the head office of  Buchanan, Clark and Wells with provable proof in hand on how their field agents do their operations unethically.

As a secondary measure, complain to the Financial Ombudsman Service (FOS) of the UK if  Buchanan, Clark and Wells’ could not resolve your complaint internally.

Buchanan, Clark and Wells will surely have to pay large fines or even large compensations to you if the accusations are proven true legally. Therefore do not be afraid of them when dealing. Stay strong. Or take legal assistance from debt charity organisations to deal with them if you find difficulties in doing everything alone.

Buchanan, Clark and Wells Debt Collectors and the Legalities

Adhering to the FCA’s regulatory framework, debt collectors, including Buchanan, Clark and Wells, conduct their activities within the UK. Adhering to ethical standards, they must consistently prioritise customer fairness and precise information disclosure. Gaining knowledge of these regulations enhances your capabilities when interacting with BCW Group.

The usual outline of the regulations that Buchanan, Clark and Wells debt Collectors are required to adhere to are as follows:

  • They must treat indebted individuals reasonably and without hostility or trickery. They ought not to be harsh or unjustifiable in their hones.
  • Any data they give ought to continuously be straightforward, and they ought to never confound or deceive clients.
  • They should show empathy towards debtors who are facing financial difficulties.
  • They must consider the circumstances of debtors before deciding on any appropriate action.

You can make a complaint directly to the Financial Ombudsman Service (FOS) if Buchanan, Clark and Wells company debt collection agents violate any of the above guidelines mentioned above.

Key Facts about How Buchanan, Clark and Wells Debt Collectors Operate

It’s essential to comprehend their operational procedures to effectively handle Buchanan, Clark and Wells Debt Collectors. Presented below are crucial details about them and the general practices of debt collectors.

Buchanan, Clark and Wells debt collecting agents don’t care

In contrast to debt advice organisations, debt collectors like Buchanan, Clark and Wells Debt Collectors can show no concern for your situation. They’re uninterested in hearing the reasons for your inability to pay, as they’ve heard it all before. 

Their sole focus is on receiving payment for the debt or reaching a payment agreement. Your life circumstances and the reasons behind your debt are irrelevant to them. It might seem harsh, but all they’re after is your money!

It’s not worthwhile to delve into personal details with the agent from Buchanan Clark Wells Debt Collectors; stick to the facts. Either pay the debt or arrange a payment plan at a rate that suits your affordability. 

Trying to explain yourself is fruitless. Thus it’s better to focus on doing what you can to eliminate the debt.

The debt-collecting agents of Buchanan, Clark and Wells won’t give up easily

Believing that ignoring phone calls from Buchanan, Clark and Wells Debt Collectors will make them give up is a misconception. However, this strategy will never lead to their surrender. No matter how much you ignore them, they’ll find alternative ways to reach you, or they might escalate the matter. Ignoring them is not a wise choice, as it leads to no positive outcome.

Enduring any form of abuse from Buchanan Clark Wells Debt Collectors, or any other debt collector, is unacceptable. If you’ve experienced such treatment, you have the right to take action by contacting the Financial Ombudsman Service. They are violating OFT regulations if they are attempting to harass or bully you.

The Financial Ombudsman can be reached by phone at 0800 023 4567 or 0300 123 9123.

Debt collecting agents of Buchanan, Clark and Wells may try every approach possible

Certain debt collectors employ various tactics to remind you of your debt. 

Some may contact you occasionally through phone calls or final notice letters, while others take a more aggressive approach, reaching out daily via multiple channels and even at inconvenient times. This persistent approach aims to keep the debt at the forefront of your thoughts, increasing the likelihood of you giving in and making a payment. 

Regardless of the circumstance, a debt collection agency should never treat you poorly, even if it seems like harmless contact, such as daily phone calls. They might even resort to bullying tactics, which is entirely unacceptable. These tactics are designed to pressure you into paying, using any means available. However, it’s important not to pay unless you genuinely can afford it.

Facing such behaviour is challenging, and that’s why it’s commonly employed. If you’re unsure how to handle it, you might end up tolerating it. The key is to remain resilient. If you’re dissatisfied with the treatment you’ve received, you have the right to report them to the  Financial Ombudsman Service (FOS) or FCA through their website.

Do they have the right to discuss your debt with others?

Should you neglect to answer your phone and someone else does, the representative from Buchanan, Clark and Wells Debt Collectors might divulge details about your debt to third parties. This situation is problematic, particularly when it involves a family member.

However, they may even stop to discuss your situation with a coworker at your workplace in some instances. Predictably, such conduct is unlawful. It violates OFT guidelines as well as privacy laws.

You have the option to report this type of behaviour to the Financial Ombudsman at 0800 023 4567 or 0300 123 9123.

Typical acts of deceit

Some debt collectors resort to dishonest tactics when they’re unable to make progress in collecting the debt. They might falsely claim to be bailiffs rather than debt collectors and threaten to visit your residence for monthly payments. 

They might also employ technical language to create confusion and fear and even mention the possibility of taking legal action. It’s important to note that they are not allowed to deceive you by law.

Calmly inform them that visiting your property is not permissible if they inform you of their intention to visit your property. You should not be subjected to threats or intimidation. Contact the police if you do feel threatened.

Assert your rights: How to stand your ground against debt collectors.

While debt collectors such as Buchanan, Clark and Wells Debt Collectors can be persistent in their efforts to collect the debt, it’s crucial to assert yourself. After reviewing this article, you should have a clear understanding of your position and the necessary steps to take. 

Escaping debt is essential, and safeguarding your mental well-being is even more critical. Regardless of the severity of your debt challenges, assistance is available. It’s important to handle the situation with composure. 

Seeking help for dealing with debt: Available resources when you need them

Help is readily available for those dealing with debt. Organisations like the Citizens Advice Bureau, Christians Against Poverty, and StepChange provide free assistance and advice to help you manage your debt better.

It’s vital to remember that your credit rating may be influenced by the debt administration course you take, so consider your choices carefully.

Have you considered an IVA?

There are a number of other debt solutions available in the UK to try on if you are not able to secure an affordable payment plan with Buchanan, Clark and Wells company. But you need to fulfil certain unique conditions in order to get approval for each debt solution separately.

Among them, An Individual Voluntary Arrangement (IVA) could solve your debt problems. It can put your unsecured debts together and make an instalment at a reasonable rate. You, too, have the advantage of writing off a few of the debts, within a set period, usually around five a long time. An insolvency practitioner must carry out the IVA preparation. 

Remember, Getting approval for an IVA can affect your credit history negatively.

Buchanan, Clark and Wells Debt Recovery Contact Details

If you need to contact Buchanan, Clark and Wells, you can reach them through various channels, including multiple phone lines and their official website.

Company Name: Buchanan, Clark and Wells (BCW Group)
Other Names: Arvato Financial Solutions Limited

BCW and UMS (Utility Management Services)

BCW Group

BCW Ireland

Irish Debt Bureau Address

Trading Address: BCW House24 George Square, Glasgow, G2 1EG
Phone: 0141 562 2623
Fax: 0141 221 9611
Numbers they call from: 08445714288
Website: www.paybcwonline.com

Should You Check For Other Debt Collectors?

Given the rising personal debt scenario in the UK, monitoring your financial status actively and ensuring all your debts are under control is prudent. Check if you owe other debts that must be managed and stay ahead of your financial health.

Given this, it’s obvious that numerous individuals within the UK owe more than one debt.

If there’s a chance of having other debts, you need to get them under control at that point.

Making a habit of checking your bank statements, mail and post for correspondence from debt collectors at least once a month will keep you updated if any change of debt ownership happens.

Below are three of the largest debt-purchasing companies that you need to keep an eye out for.

  • Cabot Budgetary
  • Lowell Budgetary
  • PRA Bunch

Key Points:

  • Seek assistance from free debt advisory organisations like Citizens Advice Bureau, Christians Against Poverty, or StepChange.
  • If contacted by Buchanan, Clark and Wells, ensure to confirm the debt belongs to you and consider establishing a suitable repayment plan.
  • In the UK, it’s possible for many individuals to legally write off portions of their debt.
  • Buchanan, Clark and Wells is a prominent UK debt collection company collaborating with banks and loan firms.
  • If you face mistreatment from debt collectors, file a complaint, and if needed, escalate the matter to the Financial Ombudsman Service (FOS).


How does BCW Group go about recovering debts?

The key to BCW Group’s success is dissecting substantial debts into smaller, manageable portions. If a borrower encounters difficulty fulfilling the agreed repayments, BCW Group re-evaluates their financial status and makes necessary modifications to the payment plan.

What are my available choices if I cannot meet my debt to BCW Group?

Regarding BCW Group payments, prompt communication is key in case of any difficulties. They understand financial struggles and can reassess your situation to adjust your payment plan.

Are Buchanan, Clark and Wells legitimate debt collectors?

Yes, Buchanan, Clark and Wells are legitimate debt collectors. They adhere to the laws and regulations governing debt collection in the UK. It’s important, however, to verify any debt claims they make before making payments.

How can I contact Buchanan, Clark and Wells?

BCW Group can be contacted at their trading address: BCW House, 24 George Square, Glasgow, G2 1EG. They can also be reached by phone at 0141 562 2623.

What happens if I ignore Buchanan, Clark and Wells?

Ignoring contact from BCW Group or any debt collectors could lead to escalated actions, including legal proceedings. It’s always advisable to address any debts head-on and communicate openly with your debt collector about your situation.

How does BCW Group use technology in their operations?

BCW Group utilises modern digital tools to streamline its operations. This includes processing payments swiftly, managing records, and handling queries.

Can Buchanan, Clark and Wells enter my home to collect a debt?

No, BCW Group debt collectors are not bailiffs. Thus they cannot enter your residence and take your belongings. If you ignore your debts, they will take legal steps.

How can I deal with Buchanan, Clark and Wells if I’m struggling with debt?

Several resources are available to help you manage your debts, including debt advice services like Citizens Advice Bureau, Christians Against Poverty, and StepChange. You can also consider debt solutions like Individual Voluntary Agreements (IVAs).

Share Me On

Start reducing your debt repayments and regain control...

100 11800