Money Advisor
Millions of people in the UK are struggling with debt, Money Advisor is here to provide professional and honest information on the debt solutions available.
Anyone can get into financial difficulty for a vast variety of reasons. We find that people are often anxious about talking about their money issues and tend to put off seeking help. For this reason, we strive to provide warm and friendly service, with empathy and integrity at every step of the way.
Our team are welcoming, with a listening ear, taking personal circumstances into account before running through the options available and answering any questions.
Once they have decided which solution is right for them, we will guide them clearly through the next steps and get them started on their journey.
We help 1000s of people every month to reduce their monthly debt repayments and get back on track with their finances.
Getting people back in the driving seat
Money Advisor works alongside our customers to manage their personal financial obligations, carefully considering their circumstances and lifestyle to find the best solution for you.
We pride ourselves on our ability to deal with debt both quickly and efficiently.
Opportunities With Money Advisor
If you work in a Call Centre you are invariably spending most of your day on the telephone speaking with customers about a variety of things, from queries to complaints and sales, therefore providing an outstanding service experience for customers is your main priority.
Customer service
A Customer Service Advisor job description might include:: Provide a high-quality service to customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks. Complete telephony, digital and admin- based tasks to service customer queries. Take ownership of customer problems, Work to productivity targets and quality measures.
Getting people back in the driving seat
Long gone are the days of cold and impersonal debt help. Money Advisor works alongside our customers to manage their personal financial obligations, carefully considering their circumstances and lifestyle to find the best solution for you.
We pride ourselves on our ability to deal with debt both quickly and efficiently. There isn’t a one-size-fits-all solution when it comes to finances, so our discrete and professional team will work with them to identify the best course of action.
No one wants to let their debt get the better of them. Our customers call us for a free and impartial consultation to help them find a solution to their debt that’s right for them.
Opportunities With Money Advisor
Call Centre jobs and Customer Service jobs are terms that are commonly used to describe the same role. If you work in a Call Centre you are invariably spending most of your day on the telephone speaking with customers about a variety of things, from queries to complaints and sales, therefore providing an outstanding service experience for customers is your main priority.
A Customer Service Advisor job description might include the following duties:
Provide a high-quality service to customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks.
Complete telephony, digital and admin-based tasks to service customer queries.
Take ownership of customer problems, solving them at the first point of contact and escalating when required.
Handle customer data ethically and with discretion.
Work to productivity targets and quality measures.
Opportunities With Money Advisor
We are looking to recruit Customer Service Agents for our team here at our modern and busy office in Bolton.
Utilising our experience of helping people who are struggling with personal debt and financial problems, we are perfectly placed to help lead our clients to clear, balanced, and unbiased financial information.
The role will involve speaking to customers who are struggling with their finances and providing them with a best-in-class service to give them a listening ear and a solution to get on top of their finances.
Excellent communication skills are a necessity, along with the ability to display resilience and tenacity, whilst being empathetic in what can be a very challenging and fast-paced environment.
We are looking for passionate team players who possess a can-do attitude with the desire to go above and beyond what is needed to thrive within a vibrant, dynamic environment.
Expect a friendly atmosphere where your input will have a direct impact on the ongoing growth and success of your career and our business.
We pride ourselves on promoting internally giving you opportunities to progress your career, come and speak with our employees and let them tell you about how they have progressed their career with us.
ARE YOU SUITABLE FOR THIS POSITION?
- Worked in a call centre in a telephone-based Customer Service position.
- Previously worked in an insolvency practice/debt advice/PPI – desired but not essential.
- Experience of working in a fast-paced office and customer-focused environment.
- Interpersonal skills as you are engaging with colleagues and clients.
- Ability to inform customers of solutions on offer in an empathetic way.
- Excellent telephone skills and a friendly attitude.
- Good administrative skills.
- Flexibility in terms of hours of work.
- The ability to start ASAP in a permanent position with great career prospects.
WHAT DO WE OFFER?
- A generous market leading salary plus bonus – OTE: £45k plus
- Earlies and late shifts – 5 working days over a 7 day week
- 28 days annual leave including Bank Holidays.
- Free Parking (on-site & off)
- Free Tea and Coffee
- Free Lunch
- Fantastic work environment
Opportunities With Money Advisor
Senior Customer Service Agents are required to join our existing team as we grow our business throughout 2022.
We are a fast-growing Financial Solutions Company located in the Bolton area and we are now looking for bright, hardworking and motivated individuals that have excellent customer service skills to come and join us.
Your role as a Senior Customer Service Agent.
Working in a regulated environment you will be:-
- Speaking to Customers who are experiencing financial difficulties.
- Understanding the customer’s individual circumstances and financial situation (full training provided).
- Presenting and discussing solutions based on the customer’s circumstances.
- Providing continual support throughout the customer’s journey.
Skills/experience required for this role.
- Telephone customer service based experience with strong negotiating skills.
- Strong communication skills with a polite and friendly telephone manner.
- Attention to detail, the ability to plan ahead and organise your own workload is a must.
- Self motivated and ambitious with a flexible working attitude.
Benefits of working for us.
- Market leading basic salary.
- 28 days holiday, including bank holidays.
- Free onsite parking.
- Free lunch and refreshments.
- Monthly commission and regular incentives.
- Excellent working environment and team culture.
- Family feel to the business.
Call us and make an appointment to come and see us.
Job Types: Full-time, Permanent
