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It’s true that not all individuals will end up settling debts with Conexus Recovery debt. The fact remains that it’s equally important not to brush them aside. The knowledge of Conexus Recovery doesn’t concern an average individual. 

However, it is in your best interest to have some awareness of it. 

Jane Rohan
Last updated on 01 September 2023
Fact Checked

Table of Contents

1. Understanding Conexus Recovery: What is it?
2. Is Conexus Recovery a Bailiff Organization?
3. Who are the Clients of Conexus Recovery?
4. Does Conexus Recovery & Field Services have the Authority to Bring you to court?
5. Reviews on Conexus Recovery
6. Have You Got a Debt Letter from Conexus Recovery?
7. Is it Necessary to Settle Your Debts with Conexus Recovery?
8. Instead, Ask for Evidence of the Debt
9. How to Prevent Getting Debt Letters from Conexus Recovery & Field Services?
10. What if you cannot afford to settle debts with Conexus Recovery
11. What if you are finding difficulties in dealing with Conexus Recovery Alone?
12. Stay Informed About Your Outstanding Debts
13. How to Reach Out to Conexus Recovery & Field Services?
14. Key Points
15. FAQ


Ignoring communications from Conexus Recovery is not an advisable thing to do. Doing so has the potential of snowballing into a more serious predicament. Such a situation can land you in serious trouble financially. This can even extend to legal trouble. 

You may wonder what your options are in such a circumstance. But do not worry. As we dig deeper into the ins and outs of Conexus Recovery, you will be able to discover some surprising insights! This article will give you a concise and simple introduction to it. Stay tuned to find out more!

Understanding Conexus Recovery: What is it?

Conexus Recovery operates in debt recovery. It is an organisation that works in recovering debts and works for many clients. They are known to function under two names. One name is Conexus Debt Recovery, and the other is Conexus Recovery and Field Services. Both these names hold a considerable reputation. 

It’s a company known to offer a number of services to other businesses. Among those services, providing debt recovery services help them more in generating revenue. Here, they chase and recover debts from individuals or businesses on behalf of their clients, who are other businesses and creditors. 

Conexus Recovery agents are known for using a range of methods to communicate with their debtors. These methods often involve contacting via 

1. Letters,
2. Text messages,
3. Emails,
4. Phone calls,
5. Home visits in extreme cases where they find difficulties in communication through other general methods.

They make these communications with the primary goal of insisting on payment. Do you wish to find out more? Wait till you read the next section!

Is Conexus Recovery a Bailiff Organization?

No, Conexus Recovery is not a bailiff organisation. They have limited legal powers compared to bailiffs. But Conexus Recovery can request the court to grant them a warrant or a writ of conduct to use bailiffs to visit your home and seize your belongings to recover their client’s debt.

Therefore you are not legally required to let Conexus Recovery debt collection agents enter your premises or let them possess your valuable goods in the home unless they are bailiffs with a warrant in hand. Even suggesting to take possession of your goods while a home visit is an offence if they are normal debt-collecting agents.

These types of behaviours are considered a major break in guidelines placed by Financial Conduct Authority (FCA). Thus, you must report those unlawful activities with proof to Financial Ombudsman Service (FOS) in the UK.

Who are the Clients of Conexus Recovery?

Conexus Recovery does not focus on a single industry when providing debt collection services. Instead, they provide their services to a wide array of industries. As a result, they have a multitude of customers. Simply, it means that they may represent businesses and creditors from diverse industries from various fields. 

They are associated with many renowned companies. Some of these include utility companies that you may have already heard of. And they were known for collecting arrears from Scottish Power customers in the past. 

But does this mean they can sue you? What sort of legal implications does being pursued by Conexus Recovery have? Keep reading to find out more information!

Does Conexus Recovery & Field Services have the Authority to Bring you to court?

Does Conexus Recovery & Field Services have the Authority to Bring you to court?
In addition to its services, Conexus Recovery also provides legal advice to its clients regarding arrears collection. During this process, Conexus Recovery may recommend its clients take legal action. Such advice is given in situations where you fail to pay or ignore their request to pay the owed amount. 

However, the decision to take legal action ultimately rests in the hand of the client. Under such circumstances, it is crucial not to make assumptions. Instead, we advise you to find a solution to resolve your debt before things get to this extent. 

Let us find out in the next part what people say about Conexus Recovery. 

Reviews on Conexus Recovery

There are numerous reviews about Conexus Recovery from both clients and debtors. Online reviews indicate a general dissatisfaction with Conexus Recovery’s services. Most of these reviews cite their lack of empathy. The consensus seems to be that Conexus Recovery does not show any sensitivity towards personal situations. 

Below are some of the reviews we took from Google business maps regarding Conexus Recovery Agency.

Google review of Conexus Recovery

They have an overall score of 1.7 out of 23 reviews on Google Maps, which is really bad compared to other reputed debt collection agencies.
Google review of Conexus Recovery

Totally fake scam company I have ever seen. I have no due or debt but they select random people and send letters to their address because they steal information. I will suggest everyone to ignore if you get this company’s letter or mail.

Date – June 2023 – Read more

Shaon Hossain

Absolute crooks. These are an organisation that dose illegitimate practices of debt recovery. Plus any 5 star reviews you may see on this page are by members of staff so in essence a form of fraudulent deception.

Date – February 2023 – Read more

Craig Paterson

Have You Got a Debt Letter from Conexus Recovery?

You may receive a letter from Conexus Recovery. When you do, it’s essential to keep calm and avoid panicking. The best course of action is to consider your options and proceed carefully. It is better not to make any rash decisions. 

The letter that you receive is commonly known as a Letter Before Action (LBA). Communicating with you through such a letter is per the standard procedures of the debt recovery field. 

Through this letter, they will let you know that you will be taken to court to solve this debt matter. This only happens if you do not get in touch with them or settle the debt before the due date mentioned in the letter. It can be intimidating. But it is important to note this. You are not obligated to pay immediately. Here comes the million-dollar question…

Is it Necessary to Settle Your Debts with Conexus Recovery?

No, you are not required to settle your debts with Conexus Recovery as soon as possible just because you receive an LBA from them. But, it is advisable to pay in certain circumstances. Such as in times you know for sure the debt is yours. You may choose to do so if your financial situation allows you to pay your debt without making your day-to-day life vulnerable.

However, there is another option you can select at hand. Are you excited to find out? Here it is…

Instead, Ask for Evidence of the Debt

You can request through a letter titled “Prove the debt” to Conexus Recovery, asking them to send you a written proof document showing you really owe them. There is a standard procedure that Debt collection firms must follow. Debt collection firms are legally obligated to provide proof of your debt

Thus they will surely send you a proof document that contains at least the following. 

1. A copy of your initially signed credit agreement
2. A detailed explanation of additional fees
3. Total debt

In that case, you might need to settle the debt in one go and get done with it. But it is advisable to do this only if you have the capability. Otherwise, you need to get in touch with them to get an agreement to settle the debt through a payment plan. Surely, they will give you a payment plan to stick to if your financial difficulty story is provable and convincing enough.

Despite this, they do not always adhere to these standards and procedures. Thus remember to keep a copy of the request letter “Prove the debt” you sent to them.

Why do you need to keep a copy of the “Prove the Debt” letter?

It’s because there are incidents where debt collection agencies like Conexus Recovery have gone to court to solve these types of debt issues without replying to the proof request you asked from them as a debtor.

If things escalate to a court issue without getting a reply, You just have to tell the judge about not receiving a reply. The judge may rule court orders in your favour if it’s proven that Conexus Recovery has not replied to you.

Most of the time, they request payment without providing any of the required proof. In a situation like this, you are not obligated to make a payment immediately. You’re entitled to request this evidence before taking any step further. 

What can you do about the debt letters that you receive from these firms? Can you stop them? Read on to find out!
Why do you need to keep a copy of the "Prove the Debt" letter?

How to Prevent Getting Debt Letters from Conexus Recovery & Field Services?

The only way to prevent Conexus Recovery from contacting you is to settle the debt in full if the debts are true. Otherwise, you can notify them via letter stating that you prefer to conduct all communication through the mail. They are bound by law to honour that request and start communicating through letters only.

And there are some instances where Conexus Recovery stops pursuing debtors when they fail to prove the debt. In that case, you just need to ask them via letter to “Prove the debt”, and surely they will stop bothering you as they are unable to provide proof.

Accusing or harassing to pay a debt that Conexus Recovery cannot prove you really owe them is a serious offence. You can report these types of incidents to the Financial Ombudsman Service (FOS) to take relief from them.

What if you cannot afford to settle debts with Conexus Recovery

In that case, several debt solutions are available in the UK to get help in solving your debt issue with Conexus Recovery. But there is a catch. You need to fulfil certain conditions that are unique to each debt solution separately. Therefore we have already created dedicated articles for each debt solution available in the UK. 

Below is a list of debt solutions available in the UK and their post link that contains a deeper dive into each solution. Therefore click on them to learn more about them.

What if you are finding difficulties in dealing with Conexus Recovery Alone?

There are a number of debt-consultation-providing companies in the UK as a charity or a paid service. Among them, charity debt organisations have the same capabilities as paid ones do. Below is a list of the most famous charity debt institutes where you can get free debt advice to solve your debt issue with Conexus Recovery.

1. Citizens Advice Bureau
2. Christians Against Poverty
3. National Debtline
4. Payplan
5. Stepchange

Stay Informed About Your Outstanding Debts

It is always advisable to keep a complete record of your financial activities. Keeping tabs on your debts is paramount. This information can become helpful if your original creditor decides to transfer your debt to another agency.

Therefore it is advisable to keep an eye on all letters you receive. There might be indications of changes in the ownership of your debt. Look out for correspondences indicating such transfers. 

Below three companies are the biggest tycoons in purchasing debts. 

1. Lowell
2. PRA Group
3. and Cabot Finance,

We’re nearing the end of this article, but a final question remains. How can you reach out to Conexus Recovery? Here’s the answer!

How to Reach Out to Conexus Recovery & Field Services?

The firm has many forms of communication available. Conexus Recovery & Field Services can be contacted through their UK and NI offices, phone, or email during their operational hours. Additionally, you have the option to visit their website for more detailed information.

Website: https://www.conexus-services.com/
Opening hours: Mon – Fri: 9:00 – 18:00

Saturday: 9:00 – 13:00

Phone: (02870) 348400 / +353 (74) 9712516
Address: UK Office

Atria, Spa Road, Bolton BL1 4AG

NI Office

Foyle House, Duncreggan Road, Derry/Londonderry BT48 0AB

Email: info@conexus-services.com

Key Points

  • Several UK residents possess the legal option to eliminate a portion of their debt.
  • The possibility of legal action is used as a threat. But whether it progresses or not depends on the original creditor.
  • It’s advised to demand verification of the debt prior to making payments. Without it, payment is unwarranted.
  • Investigate UK debt solutions as a means to potentially discharge unmanageable debt.
  • Instances of Conexus Recovery being unwilling to accept payment plans are indicated in certain online reviews. Therefore it is better to retain proof of any plan establishment efforts.
  • Conexus Recovery functions as a debt collection agency. They are not bailiffs. Thus they are not authorised by law to seize your possessions.


Is Conexus recovery legit?

Yes, Conexus Recovery is a legitimate debt collection company. However, it is essential to note that they are not bailiffs. They may reach out to you about an outstanding debt using various forms of communication. But they do not have the authority to repossess your belongings. Conexus Recovery may threaten legal action. Contrary to this, it is up to their clients to decide whether or not to pursue this matter legally.

Who is the CEO of Conexus recovery and field services?

The Chief Executive Officer (CEO) of Conexus Recovery and Field Services is Steve Riley. He is also a co-founder of the firm. Steve Riley is renowned in the field of debt recovery. His career includes over 25 years of experience in the finance industry. His entry into the area was back in 1992. Steve started his career with London Scottish Bank. 
Following his time there, he moved on to co-found Conexus Recovery and Field Services.

Who do Conexus collect for?

Conexus Recovery has been operating for many years. Over the years, they have partnered with many customers. The firm collects for diverse clients, including banks, utilities, and retailers. Additionally, they have also worked with debt purchasers. A large part of their operations employs “reconnection agents”. 
Their “reconnection agents” team covers doorstep visits. These visits are primarily for utility and financial customers. All the members in these teams have been thoroughly vetted and trained, including criminal record checks.

Are Conexus Recovery bailiffs?

No, Conexus Recovery are not bailiffs. They do not have the right to demand entry into your property. A bailiff is only employed when a debtor has been told to pay a debt by a judge and has ignored the order.
If they come to your home, you are not obliged to speak to them or let them inside. They are not allowed to repossess your items, and suggesting they can is a significant offence in the debt collection industry. Such behaviour can be reported to the Financial Ombudsman Service (FOS).

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