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You need to ensure the debt truly belongs to you before parting with your money before thinking about paying Marston Holdings Debt Recovery. And if the debt is indeed yours, you will have to deal with Marston Holdings before passing 7 days of receiving the Notice of Enforcement.

What’s the next step with Marston Holdings? Stay tuned…

Riana Johnson
Last updated on 11 October 2023
Fact Checked

Table of Contents

1. Is Marston Holdings Debt Recovery a Debt Collector?
2. Are Marstons Holdings High Court Enforcement?
3. What is the Difference Between Bailiffs and High Court Enforcement Officers?
4. Can Marston Holdings Force Entry?
5. Whom Do Marston Group Collect For?
6. Why Is the Marston Group Holdings Contacting Me?
7. Want to Avoid Home Visits from Marston Bailiffs Completely?
8. Can the Marston Group Take Everything I Own?
9. What Should I Do If Marston Group Are Coming?
10. What Rights Do I Have Against Marston Bailiffs?
11. How to Stop Marston Bailiffs
12. Marston Holdings Fake Letter
13. Marston Holdings Contact Details
14. References
15. Key Points:
16. Marston Holdings FAQs


If you do not meet your debt obligations following the issuance of a CCJ, you may find yourself facing Marston Holding Debt Recovery Bailiffs. These bailiffs could be working on behalf of the debt collection agency pursuing your debts.

However, you don’t have to confront this situation by yourself. Utilise our debt advice to resist the actions of Marston Group enforcement agents.

Is Marston Holdings Debt Recovery a Debt Collector?

No, Marston Holdings is a company that provides professional bailiff services in the UK. They possess more powers than normal debt-collecting agents in general. Therefore, they are not considered normal debt collectors.

They normally recover debts by visiting the debtor’s home and requesting to settle the debts. Or else they will seize the valuable belongings of the debtor. Subsequently, these possessions are auctioned off, and the proceeds are applied toward settling the debt.

It’s important to clarify that they are not officially designated as ‘debt collectors.’ The term ‘debt collectors’ typically refers to debt collection agencies responsible for the initial stages of debt recovery, which include tracking down debtors and requesting payment.

It’s only after legal action has been taken that a debt collection agency can enlist a bailiff team like Marston Group to visit debtors’ homes and facilitate the recovery of outstanding payments.

Are Marstons Holdings High Court Enforcement?

Yes, the Marstons Holdings High Court Enforcement is known for working as high court enforcement officers more often. The bailiffs and these enforcement officers do the same job in general. But, the public is more familiar with the term Bailiffs when identifying their job.

Within the industry, it is more commonplace and contemporary to refer to these professionals as enforcement officers.

Furthermore, this company offers enforcement services to a number of clients in central government, local government and businesses in the UK. Also, They are regulated by the Ministry of Justice in the UK.

So, what are the implications of this for you? If you have a high court judgment against you, they have the authority to enforce it. Moreover, this makes it crucial for you to act swiftly and wisely.

And as we delve deeper, you’ll spot another distinction in their roles.

What is the Difference Between Bailiffs and High Court Enforcement Officers?

Below are some of the differences between Bailiffs and High Court Enforcement Officers in the UK.

High Court Enforcement Officers
They operate within the County Court. They have the authority to enforce High Court judgments and on County Court judgments that are transferred to the High Court for enforcement.
These agents act on diverse types of debts These officers deal strictly with High Court debts
They enforce judgments (more straightforward cases) from County Courts. They enforce orders (more complex cases) issued by the High Court
Enforcement options: seizing goods to sell at auction to cover the debt, collecting money from the debtor, or arranging a payment plan Enforcement options: holding assets, executing writs of possession for property, and managing money from debtors’ bank accounts

Table 1.0 – Differences between bailiffs and high court enforcements

When dealing with Marston bailiffs, differentiating between these roles is pivotal. Knowing who you’re communicating with and their boundaries can offer peace during potentially stressful times.

But wait, there’s more insight in the sections ahead. Therefore, keep reading to find out more.

Can Marston Holdings Force Entry?

Yes, Marston Group agents have the authority to gain entry to your home through the use of reasonable force. However, it’s crucial to understand that the debt collection agency employing them or the original creditor you owe money to cannot legally enter your property.

Such actions would constitute a violation of the law. The permission to employ reasonable force for entry is exclusive to enforcement officers, and this particular authority is wielded solely by Marstons Bailiffs, distinct from the company that employs them.

Whom Do Marston Group Collect For?

Marston Group Bailiffs are entrusted with the task of recovering funds on behalf of companies holding a County Court Judgment or CCJ against the debtor. This means they may serve a wide array of entities who have prevailed in court proceedings.

Notably, they are recognised for their collaboration with local authorities, primarily engaged in the collection of council tax, and government departments. In fact, they profess to have partnerships with over 500 clients and businesses.

The Marston Group stands out as one of the few bailiff firms contracted by HM Revenue and Customs. Their role involves aiding HMRC in recouping debts related to benefit overpayments, unsettled VAT invoices, and tax obligations.

it’s quite possible that you will have to deal with Marston Group Bailiffs in the near future if you find yourself in debt to HMRC. HMRC also maintains associations with approximately ten other bailiff companies.

Why Is the Marston Group Holdings Contacting Me?

The Marston Group Holdings will give you an early warning in writing stating that their agents will visit your home to demand settling the debt. They will give you a 7-day window to settle the debt before showing up your home under the Tribunals Courts and Enforcement Act 2007.

In most cases, Marston Group will not provide specific notice after their initial visit to avoid hindering debt or asset recovery. They are likely to pursue you if you’ve been to court and still haven’t paid your debt following a CCJ.

Especially they will get in touch with you if you owe money to the UK Government or a local council for council tax or parking fines.

Their visits can occur in the early morning or at various times during the day. At times, this timing is more favourable for them because they are aware that you haven’t yet left for work or begun your daily activities. Nevertheless, they conduct visits throughout the day. So it’s possible that you might not be at home when they arrive.

Ignoring communication from Marston Holdings can worsen your situation. Therefore, it’s better to maintain regular contact with them to increase the chances of arranging a feasible repayment plan.

Regarding the possibility of law enforcement officers visiting your workplace, the short answer is no. They cannot, as it would violate privacy laws and constitute a criminal offence by disclosing your debt to others.

Want to Avoid Home Visits from Marston Bailiffs Completely?

The mere thought of bailiffs standing at your door can be unsettling. But did you know you have tools at your disposal to avert this?

So, Initiating dialogue is powerful. You can take control by proactively reaching out and considering options like a Marston recovery payment plan.

Yes, you read that right. Taking the first step, opening that channel of communication, can halt those stressful visits in their tracks. In fact, early action can power more favourable terms and understanding from their side.

What can you do if you find hardship in dealing with Marston Bailiffs?

Consider seeking other alternative debt solutions to avoid home visits from Marston Bailiffs completely if you find hardship in dealing with Marston Bailiffs. There are several debt solutions available in the UK that you can use to overcome these debt issues.

But it’s advisable to consult with a debt charity for guidance tailored to your financial situation as there are unique conditions you need to fulfil in order to get acceptance for one of them.

These solutions include:

1. Debt Management Plan (DMP): A flexible, informal method for repaying debts via a single monthly payment without a binding commitment to a minimum number of payments.
2. Individual Voluntary Arrangement (IVA): A formal agreement between you and creditors where you make regular payments, usually over 5 or 6 years, and the remaining debt is written off at the end. IVAs are suitable for those with multiple creditors and some disposable income.
3. Trust Deed (for Scotland): Similar to an IVA but available in Scotland. Monthly payments are made to creditors. But within this period, your creditors can’t contact you. Plus, your remaining debt will be written off at the end of the agreement period.
4. Debt Relief Order (DRO): Debt Relief Order is a viable option for UK citizens who are facing financial hardship with no assets and low income. During a 12-month period, you make no payments, while creditors freeze interest and cease contact. If your finances don’t improve, you may be able to discharge your unsecured debts.
5. Bankruptcy: A solution for those unable to realistically repay their debts. While it provides a financial fresh start, bankruptcy is a significant step that should be carefully considered.
6. Sequestration (for Scotland): The Scottish equivalent of bankruptcy. If you have minimal income and no valuable assets, you may qualify for a Minimal Asset Process Bankruptcy (MAP), a quicker, more cost-effective version of sequestration.

Explore these options to address your financial difficulties and prevent eviction due to rent arrears. It’s crucial to seek professional advice to determine the most suitable solution for your unique circumstances.

Alternatively, feel free to fill out our online form by clicking here if you want personal help from our Money Advisor Team based on your current financial standing.

Can the Marston Group Take Everything I Own?

Repossession powers of Marston Holdings and other enforcement agencies have limitations. They can repossess valuable items for auction but not essential assets like tools for work or necessary vehicles.

To understand precisely what Marston Group can or cannot take, it’s advisable to contact UK debt charities or consumer debt advice organisations. Therefore, knowing your rights when they arrive is crucial.

Below is a list of basic household items that they cannot take into possession of your property.

1. A computer, tools, or work vehicle that you need for your job
2. Living necessities, such as your cooker, clothes, or refrigerator
3. Any household pets or your children’s toys
4. A landline or a mobile phone
5. Enough beds and bed linen for each person living in the house
6. Appliances or devices to warm and light your house
7. Any medical equipment or things used to care for someone
8. Items that belong to others

They can only take physically accessible items and cannot claim items visible through windows or letterboxes.

They typically target furniture, electronics, vehicles, and jewellery, as these items yield better prices at auctions. Therefore, it’s crucial to prevent debts from reaching this extent.

There are various debt relief options, such as Individual Voluntary Arrangements (IVAs) and Debt Relief Orders, which can help you manage or eliminate your debts. Explore our debt solutions page to avoid the need for bailiffs and reduce financial stress.

What Should I Do If Marston Group Are Coming?

We all can understand that many people struggle to afford their debts. And for some people, even receiving a court order to pay doesn’t change this. As a result, it’s not uncommon for individuals to continue not paying after a court judgment.

The unfortunate truth is that the involvement of bailiffs becomes a real possibility at this stage if you can’t or don’t settle your debts.

The positive aspect is that Marston Group offers debtors the option to arrange payment plans and make online payments (although not mandatory). By committing to a repayment plan, you can potentially prevent them from seizing your valuable possessions.

In some cases, making a larger upfront payment may be necessary to avoid repossession.

What Rights Do I Have Against Marston Bailiffs?

Enforcement Agents, including Marston Bailiffs, cannot forcibly enter a residential property unless they have been granted peaceful admittance. It means they cannot force entry into your home by breaking the doors. But they can come into homes from open doors or unlocking locked doors using a locksmith.

Even if they visit a second or third time, any use of force must be reasonable.

Typically, during their first visit to your home, Marston will attempt to establish a repayment plan. Subsequent visits occur only if you fail to adhere to the agreed-upon payments.

Marston has the authority to visit any property where you reside in England or Wales. If your possessions are stored elsewhere, they may visit that location, but they require a court-issued warrant if they reasonably believe your items are stored away from your home.

For self-employed individuals, Marston may visit your place of work. But they should not be searching for you at your workplace if you are employed by someone else.

Marston can also use information from the DVLA to identify your car and potentially seize it if it’s parked on a public highway. This authority extends to other goods left on a highway as well. But it’s most commonly applied to cars.

How to Stop Marston Bailiffs

Every second counts, but panic isn’t the strategy. You can stave off the bailiffs if you’re swift and act decisively. Keeping in touch with them is your primary weapon in solving this issue peacefully.

Picking up the phone, dialling the Marston recovery contact number, and expressing your willingness to cooperate can change the narrative. You can always clearly communicate your reasons for this situation and discuss how they can offer you the most suitable repayment plans in this journey.

After all, the reality is that you owe the debt. You can not escape from your responsibility as a citizen in the UK.

Sometimes, debts can be overwhelming. But there’s assistance out there. Numerous UK-based organisations offer free, confidential advice to help individuals navigate their financial challenges. Knowledge is power, and seeking advice can be the first step towards resolution.

Consider reaching out to one of the following charity organisations for more help:

  • StepChange
  • National Debtline
  • Citizens Advice
  • Debt Advice Foundation

The best option is to get professional advice on the matter. For that, feel free to fill out our online form so that our Money Advisor Team can get in touch with you to provide personal help.

Marston Holdings Fake Letter

In a strict sense, Marston Holdings should refrain from issuing fraudulent letters that threaten legal action. Nevertheless, numerous online accounts and blog posts describe individuals receiving letters from Marston asserting possession of Magistrates Court Orders, even when the alleged “debtor” is unaware of the reason behind these notices.

It is better to get in touch with HM Courts & Tribunal Service if you find yourself in such a situation rather than immediately contacting Marston Holdings. This authority oversees Warrant Officers, Court Bailiffs, and similar roles and can provide clarity on the matter.

Marston Holdings Contact Details

Below are some of the contact details of Marston Holdings Debt Recovery.

Website https://www.marstonholdings.co.uk/marstonrecovery/
Contact numbers 0333 320 1822
0333 320 2530 (Council Tax or Child Maintenance debt)
Email Address generalenquiries@marstonholdings.co.uk
Online Enquiry Form https://www.marstonholdings.co.uk/marston-customer-enquiry-form/
Online Enquiry Form Marston, PO Box 12019, Epping, CM16 9EB


For those keen on delving more deeply, all sources used for this article are listed here, ensuring transparency and trustworthiness.

1. https://www.m1debtsolutions.co.uk/marston-bailiffs/
2. https://www.iva-advice.co/bailiffs/marston-holdings.html
3. https://www.marstonholdings.co.uk/marstonrecovery/
4. https://ivaguide.co.uk/bailiff/marstons-holdings.html
5. https://moneyadvisor.co.uk/directories/marston-bailiffs-debt-agency/
6. https://iva4me.co.uk/bailiffs-information/bailiff-directory/marston-holdings/

Key Points:

  • Marston Holdings Overview: As a dominant force in the UK, Marston Holdings operates primarily as a bailiff company, focusing on robust debt recovery mechanisms. Also, their services often extend to local authorities, government departments, and, notably, HMRC.
  • The Debt Situation: An intriguing fact to note is that many individuals in the UK possess the legal right to write off a portion of their debts. So, this insight could be a game-changer for many facing financial difficulties.
  • Powers and Limitations: Distinguishing Marston Holdings from regular debt collectors is essential. Moreover, their enhanced capabilities allow them to repossess valuable items, especially if a debtor fails to adhere to the conditions of a County Court Judgment (CCJ). However, their reach has boundaries, ensuring protection for bare household essentials.
  • Support and Guidance: Facing Marston Holdings enforcement agents can be an overwhelming experience. But remember that you’re not alone in this journey. Many debt advice platforms and solutions are at your disposal, guiding you through interactions with the Marston Group.
  • Preventing Repossession: Fear of repossession is real, but there are ways to counteract it. Therefore, setting up proactive repayment plans or connecting with charities like StepChange can be instrumental. Also, their intervention can halt Marston Bailiffs in their tracks, ensuring your assets remain intact.
  • Stay Informed: Whether it’s scam alerts concerning Marston Holdings fake letters or understanding your rights against Marston Bailiffs, knowledge is your ally. So, ensure you maintain an open line of communication through verified channels, like the official Marston recovery contact number.

Marston Holdings FAQs

Who owns Marston Holdings Limited?

Free Flow Topco Limited is the ultimate owner of Marston Holdings. The Ministry of Justice regulates their operations.

Is the Marston Group financially regulated?

Marston Holdings operates under the vigilant gaze of the Financial Conduct Authority. The oversight is channelled via Marston Regulated Services Ltd, bearing the proud registration number 692480. Burlington, Chase Appointments, Chase Ireland, and Engage Services are some other trading names that are listed under Marston Holdings.

What is the Marston Group registered office?

Marston Group’s registered office is situated at Rutland House, 8th Floor, 148 Edmund Street, Birmingham, B3 2JR.

Can payment arrangements with Marston Holdings be made online?

Absolutely. They offer convenient online payment options.

Can Marston bailiffs assist with council tax arrears?

Indeed. They handle council tax debts regularly.

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